With the ongoing uncertainty surrounding in-person events, we decided to take them online in 2021.
Previous online events relating to receptionists include:
- Dealing with Challenging Situations at Reception
- Becoming Reception Team Leader: What do I need to know?
- The Psychology of Confidence for Veterinary Receptionists
The sessions from these live online days were recorded and made available to all registered delegates to watch on demand via their Colourful CPD dashboards.
For further information about each event, and to purchase the recordings as a course, please click on the relevant link above.
The next annual BVRA Congress will be taking place 30th September – 1st October 2022.