Our Black Friday offer is now live !!
Get a whopping 20% off all Colourful CPD courses & qualifications for yourself or a colleague. To benefit from this exclusive 20% discount,Ā use promo code BFCCPD20. Hurry – offer ends…
Tip of the Weekš”Confidence
It’s #TipOfTheWeekTimeĀ As the age old saying goes, confidence is key. However, the word confidence can be split into two different things; task confidence and self confidence. This week, Brian…
Leading providers of non-clinical CPD & operations software come together!Ā
We are pleased to announce that Colourful CPD, the leading provider of non-clinical skills training to the veterinary industry, have been acquired by Agilio Software, the UKās leading provider of…
Tip of the Weekš”The Pain Spectrum
It’s #TipOfTheWeekTimeĀ āSheās become a bit stiff in the morning as sheās got older, but sheās not in any painā. Statements such as these from owners can prove frustrating, as…
Tip of the Weekš”What if it was your pet?
It’s #TipOfTheWeekTimeĀ āWhat would you do if it was your pet?ā Some say this is the most anxiety inducing question uttered by a client, and itās certainly the most frequent…
Tip of the Weekš”V&D Diet Dilemma
It’s #TipOfTheWeekTimeĀ āMy dog has an upset tummy, should I feed him a light diet for a day or two?ā A call that weāre all too familiar with – but…
Tip of the Weekš”Ambiguous Statements
It’s #TipOfTheWeekTimeĀ When interacting with clients they sometimes say things that leave us with a level of uncertainty about what they mean. Itās important to never guess or presume in…
Tip of the Weekš”Cremation Terminology
It’s #TipOfTheWeekTimeĀ Getting terminology right in a veterinary practice can be tricky, especially when it comes to discussing options for a pets body after euthanasia. This week, Brian talks you…
Tip of the Weekš”Resistance to pre GA bloods
It’s #TipOfTheWeekTimeĀ When clients perceive their pets as fine externally, they are often resistant when we propose a pre-anaesthetic blood test. This is particularly exasperated if their animal has already…
Tip of the Weekš”Managing Client Expectations
It’s #TipOfTheWeekTimeĀ Pet owners often arrive to the consult room with a long list of problems and symptoms, which can cause an instant feeling of dread! How do I get…
Tip of the Weekš”Dental Compliance
It’s #TipOfTheWeekTimeĀ Clients frequently resist the need for their pet to have a dental. This can be frustrating for us when we know that most pets have at least some…
Tip of the Weekš”Pets Symptoms
It’s #TipOfTheWeekTimeĀ After youāve taken the history and performed an examination on their pet, itās not uncommon for the client to ask āOk, so whatās causing these symptoms?ā Alas, itās…
Tip of the Weekš”Parasites
It’s #TipOfTheWeekTimeĀ Do you often use the phrase āflea and worm treatmentā when discussing a pets preventative healthcare? If so, you could be underemphasising the issue, as well as dismissing…
Tip of the Weekš”The Bermuda Triangle
It’s #TipOfTheWeekTimeĀ Fed up of clients disappearing into the abyss when they leave the consult room? Brian calls this āThe Bermuda Triangleā. This weeks tip focuses on how to navigate…
Tip of the Weekš”Diagnostics
It’s #TipOfTheWeekTimeĀ When discussing the plan for a pets tests with its owner, we often say weāre going to send off āto the labā. We know this means weāre going…
Tip of the Weekš”Healthcare Plans
It’s #TipOfTheWeekTimeĀ Getting patients signed-up to your practices preventative healthcare plan can be a painstaking processā¦but it doesnāt need to be! In this weeks #TOTW Brian provides some simple phrases…
Tip of the Weekš”How much?!
Introducing our first #TipOfTheWeek, designed to boost confidence and help you know what to say in those tricky situations! One of the most common questions Brian gets asked when delivering…
Exciting Announcement about Colourful CPD’s Client Care Qualifications
Weāre delighted to announce some exciting developments in response to feedback from our members, making Colourful CPD the One-Stop Academy for Client Care –Ā Community, Qualifications, Registration! Professional credibility and respect…
MAYbe you should open thisš·
Weāre a whole five months into the year and things are certainly looking more colourful. The sun is shining (mostly) and weāve been busy beeās bringing you more CPD to…
Silver AVR Award – New Features!
We wanted to let you know about some exciting updates to the Silver level of our popular Accredited Veterinary Receptionist Award, recently updated to the Certificate in Veterinary Client Care:…