Courses for Front of House Roles working in Equine Practice

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Bronze Level Accredited Veterinary Receptionist Award (Equine)

The Bronze Level (Equine Version) of the Accredited Veterinary Receptionist Award can be completed by BVRA members as well as non-members. 

This course is free to BVRA members. 

This award is delivered as eight online webinars, taking approximately 4 hours to complete.

BVRA Member Price: FREE | Non Member Price: £50.00 + VAT

This course represents 4.5 hours of CPD. A certificate is available to download upon completion.

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Silver Level Accredited Veterinary Receptionist Award (Equine)

The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online.  It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed. 

Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

BVRA Member Price: £250.00 + VAT | Non Member Price: £300.00 + VAT

This course represents 20 hours of CPD. A certificate is available to download upon completion.

Gold Level Accredited Veterinary Receptionist Award (Equine)

Gold is the final level of the Accredited Veterinary Receptionist award. To pass this level receptionists will demonstrate that they can apply what they have learnt in the Bronze and Silver levels. 

This requires participants to complete 5 sections based on the following topics

  1. Bereavement and Condolences
  2. Information and Communication Technology
  3. Mental Health and Wellbeing
  4. BVRA's Guide to Conduct and Contribution
  5. Managing Challenging Situations
BVRA Member Price: £300.00 + VAT | Non Member Price: £350.00 + VAT
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Competent Veterinary Dispenser Award

Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.

The course is delivered via two online webinars which takes approximately 1.5 hours to complete followed by five multiple choice questions at the end of each webinar. 

BVRA Member Price: FREE | Non Member Price: £50.00 + VAT

This course represents 1.5 hours of CPD. A certificate is available to download upon completion.

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Bereavement & End of Life Support (Equine)

This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.

BVRA Member Price: £100.00 + VAT | Non Member Price: £150.00 + VAT

This course represents 5 hours of CPD. A certificate is available to download upon completion.

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Dealing with Challenging Situations at Reception

This course will help you develop your emotional literacy and intelligence by understanding, recognising and managing the psychology of the core emotions of fear, anger, disgust and sadness. You will learn how these manifest in veterinary practice as well as what we can do to handle them.

This course was originally delivered as a live online event in October 2020 and is kindly sponsored by Royal Canin.

Please be aware that there is more content, theory, and application on this topic available in the Silver and Gold levels of the Accredited Veterinary Receptionist award. 

BVRA Member Price: £39.00 + VAT | Non Member Price: £49.00 + VAT

This course represents 4 hours of CPD. A certificate is available to download upon completion.

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