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The Bronze Level (Equine Version) of the Accredited Veterinary Receptionist Award is delivered as online webinars, followed by multiple choice questions, taking approximately 4 hours to complete.
The webinars are based around the key 'contact times’ within the client journey, as well as covering the essential knowledge and skills veterinary receptionists need to know about working in veterinary practice.
This course represents 4.5 hours of CPD. A certificate is available to download upon completion.
The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online. It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed.
Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered.
This course represents 20 hours of CPD. A certificate is available to download upon completion.
Gold is the final level of the Accredited Veterinary Receptionist award. To pass this level receptionists will demonstrate that they can apply what they have learnt in the Bronze and Silver levels.
This requires participants to complete 5 sections based on the following topics:
Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.
The course is delivered via two online webinars which takes approximately 1.5 hours to complete followed by five multiple choice questions at the end of each webinar.
This course represents 1.5 hours of CPD. A certificate is available to download upon completion.
This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.
This course represents 5 hours of CPD. A certificate is available to download upon completion.
This course will help you develop your emotional literacy and intelligence by understanding, recognising and managing the psychology of the core emotions of fear, anger, disgust and sadness. You will learn how these manifest in veterinary practice as well as what we can do to handle them.
This course was originally delivered as a live online event in October 2020 and is kindly sponsored by Royal Canin.
Please be aware that there is more content, theory, and application on this topic available in the Silver and Gold levels of the Accredited Veterinary Receptionist award.
This course represents 4 hours of CPD. A certificate is available to download upon completion.
This course is relevant to anyone who wishes to develop their confidence and assertiveness. The same principles apply to all roles in life and are equally as useful in helping develop your colleagues', and even your kids’, confidence as they are in developing your own. The sessions will cover the psychology of the various types of confidence which include self-efficacy (the belief that ‘I can’) and its relationship to self-esteem – which is rooted in what we think we mean to other people and what they think about us. We will begin with the things that undermine our confidence in the first place as it is essential that we understand and tackle those first if we hope to build genuine confidence instead of papering over the cracks.
This course represents 3.5 hours of CPD. A certificate is available to download upon completion.
This course is relevant to anyone who wishes, or has been asked, to become the team leader of their front of house team. This can be exciting but daunting – but we know you can do it!
However, you do need to know a few things to make sure that you get off to a good start, as managing all the things that you need to think about, organise, and do whilst still serving clients and running around after the vets can be tricky. Such things include rotas, managing the diaries on the practice management system, being on top of IT, client communication, literature, resolving the cashing-up issues – and not least having to manage your colleagues with whom you used to be ‘one of them’.
This course represents 3 hours of CPD. A certificate is available to download upon completion.
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