The Bronze Level (Equine Version) of the Accredited Veterinary Receptionist Award can be completed by BVRA members as well as non-members.
This course is free to BVRA members.
This award is delivered as eight online webinars, taking approximately 4 hours to complete.
The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online. It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed.
Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered.
Gold is the final level of the Accredited Veterinary Receptionist award. Participants must have completed the bronze and silver levels of the Accredited Veterinary Receptionist award before they can begin this level.
To pass this level receptionists will demonstrate that they can apply what they learnt in the bronze and silver levels to cope and adapt when things don’t go to plan.
Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.
This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.
This course represents 5 hours of CPD. A certificate is available to download upon completion.
We are pleased to announce that the 2020 BVRA Membership Survey Results are now available.
The results contain:
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