Courses for Front of House Roles working in Equine Practice

Silver Level Accredited Veterinary Receptionist Award (Equine)

The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online.  It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed. 

Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

BVRA Member Price: £250.00 + VAT | Non Member Price: £300.00 + VAT

Gold Level Accredited Veterinary Receptionist Award (Equine)

Gold is the final level of the Accredited Veterinary Receptionist award. Participants must have completed the bronze and silver levels of the Accredited Veterinary Receptionist award before they can begin this level.

To pass this level receptionists will demonstrate that they can apply what they learnt in the bronze and silver levels to cope and adapt when things don’t go to plan. 

BVRA Member Price: £300.00 + VAT | Non Member Price: £350.00 + VAT
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Competent Veterinary Dispenser Award

Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.

BVRA Member Price: FREE | Non Member Price: £50.00 + VAT
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Bereavement & End of Life Support (Equine)

This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.

BVRA Member Price: £100.00 + VAT | Non Member Price: £150.00 + VAT

This course represents 5 hours of CPD. A certificate is available to download upon completion.

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