Focusing very much on the 'how' aspects of consulting the course will provide veterinary nurses with the key skills required to feel prepared for any type of consultation, ready to anticipate potential challenges and opportunities and manage these confidently.
After an initial Overview Module which sets the groundwork for the rest of the course, students move on to look at the Legislation that affects the veterinary professions before being given an Introduction to Consulting where a consulting model is provided which can then be adapted to suit any type of consult.
Then follows the all important subject of Client Satisfaction which, of course, veterinary teams need to achieve in order to be able to treat the animals that are brought to their practices.
The Financial Resolution module comes next and considers that often difficult subject of money; students will complete this before progressing on to the Clinical Consulting Section which covers the consultations that veterinary nurses are most commonly involved with including Peri-operative Consultations, Preventative Healthcare Consultations and consultations for patients with Chronic Conditions such as those receiving Long-term Medical Treatment and those suffering from Obesity.
Having completed the guided learning part of the course, students will then be required to complete a Consultations Case-Log and put what they have learned into practice.
Once the case-log has been assessed as satisfactory, students will complete a final assessment that takes the form of a piece of written work, before being awarded the CertNCS (RVN Cons).
There is no time limit on the completion of this course, although it is anticipated that most veterinary nurses choosing to enroll will take between 3 and 6 months to finish the necessary work.
If you need any further information or would like to receive a detailed schedule of work and course syllabus please email nurses@colourfulcpd.com
This course is kindly sponsored by Hills.
Learning Objectives
Upon completion of this CertNCS(RVN Cons) course you will be confident about:
- The laws and regulations that control how veterinary professionals work within the UK, including The Veterinary Surgeons Act including the Schedule 3 exemption, as well as the Veterinary Medicines Regulations and how these relate to veterinary nurses working in client-facing roles
- The Colourful CPD model of veterinary nurse consulting and how that is applied to the most common veterinary nurse consultations in practice, in particular in relation to Peri-operative consults, Preventative Healthcare consults and consults for patients with Chronic Illnesses
- The importance of the customer service aspect of veterinary practice, as well as why clients may react unexpectedly
- How to recognise the different emotions that may be seen in clients during consultations and how to deal with them appropriately
- The potential impact veterinary nurses have when contributing to patient care in the out-patient context
- Charging for veterinary nurse consultations
What's Next?
Why not move onto the next level of our Veterinary Nurse Consulting qualification, the Diploma in Veterinary Nurse Consulting: DipNCS (VCC)?
What Our Clients Say
I really enjoyed the Certificate in Veterinary Nurse Consulting. It has helped me gain knowledge and confidence within nursing consults again and reminded me just why I love that aspect of nursing and building relationships with the clients. I’d definitely recommend this course to others either needing to refresh their skills or those just starting out!
