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Veterinary Client Care Non-Clinical Skills Diploma: DipNCS(VCC)

This Non-Clinical Skills Diploma in Veterinary Client Care has been designed to support experienced or senior CCA's, including those who are CCA Team Leaders, whose role requires a higher level of knowledge and responsibility. 

Upon completion you will entitled to use the post-nominals DipNCS(VCC). 

The Diploma in Veterinary Client Care can only be completed once the Certificate in Veterinary Client Care has been completed. 

On completion of this course, you will also be able to download a customised quick reference guide containing your Q&A's. 

Course Content
Learning objectives
What’s Next
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Key Information

Duration / Length 30 hours
Start DateAnytime
LocationOnline
Format video
Assessment Type multiple choice questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost £300.00 + VAT

Accredited by

Accredited by

Course Content

Participants will complete 10 modules:

  1. Overview & Regulation of the Veterinary Profession.
  2. Demonstrating & enhancing professionalism as a CCA Team Leader 
  3. Leadership and Management theory 
  4. Client service responsibilities as a Senior CCA / CCA Team Leader
  5. Financial responsibilities as a Senior CCA / CCA Team Leader
  6. Leading and managing Colleagues 
  7. Recruitment and Induction of new CCA colleagues
  8. Meetings / Appraisals / Informal L&D conversations
  9. Managing IT relating to Client Care 
  10. Coping with the challenges & Responsibilities of being a Senior CCA / Team Leader: Mental Strength and Wellbeing 

This course is accredited internationally with RACE.

Learning Objectives

  • Understand the Regulation of the Veterinary Profession and how the principles of professional responsibility apply to all roles within veterinary 
  • Apply the principles of Leadership and Management theory to working as  senior CCA in veterinary practice. 
  • Demonstrate & enhance CCA professionalism as a CCA Team Leader 
  • Implement front of house systems that ensure higher standards of client care. 
  • Deal with dissatisfaction, comments and complaints.
  • Manage, assist and troubleshoot issues relating to adding products to the price list, reconciling payments and cash, including banking. 
  • Recruit and Induct new CCA colleagues
  • Organise and run team meetings / appraisals / informal 'one-to-one' conversations with colleagues. 
  • Train, manage and resolve common IT issues related to Client Care 
  • Cope with the challenges & Responsibilities of being a Senior CCA / Team Leader: Build Mental Strength and Wellbeing. 

What's Next?

If you are interested in developing your management skills further, why not consider Colourful CPD's other courses in management and leadership, especially our popular Certificate in Veterinary Practice Management: CertNCS (VPM). 

What Our Clients Say

Having completed my Certificate in Veterinary Client Care and become a RVCCA, I was excited to learn that Colourful CPD had introduced this new Diploma level. The content is exactly what I needed to develop my personal and professional skills as client care manager, and I can't wait to put my learnings into practice. I feel so much more confident after completing the diploma! 

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£300.00 + VAT

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