Where the Core Standard Award in Veterinary Client Care explored the scope of customer service areas that every practice should consider and master, the Certificate in Veterinary Client Care helps CCA's apply these principles within their own practice protocols.
The Certificate in Veterinary Client Care can only be completed once the Veterinary Client Care Core Standards course has been completed.
On completion of this course, you will be able to download a customised quick reference guide containing your Q&A's.