Veterinary Client Care Non-Clinical Skills Certificate: CertNCS(VCC) - Equine

Where the Core Standard Award in Veterinary Client Care explored the scope of customer service areas that every practice should consider and master, the Certificate in Veterinary Client Care helps CCA's apply these principles within their own practice protocols.  

The Certificate in Veterinary Client Care can only be completed once the Veterinary Client Care Core Standards course has been completed. 

On completion of this course, you will be able to download a customised quick reference guide containing your Q&A's. 

Key Information

Duration / Length 25 hours
Start DateAnytime
LocationOnline
Format written
Assessment Type multiple choice questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost £250.00 + VAT

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Course Content

The Certificate in Veterinary Client Care: CertNCS(VCC) is delivered as 100 online worksheets which take approximately 25 hours to complete. 

Participants will assign a coach within their practice who will verify their worksheets as they complete each section.

On completion of this Certificate in Veterinary Client Care you will be

  • Entitled to use the post-nominals CertNCS(VCC).
  • Automatically registered as a RVCCA with ANCVA.
  • Entitled to use CertNCS(VCC), RVCCA at this stage. 

This course is accredited internationally with RACE.

Learning Objectives

Upon completion of this course you will be confident about your practice's protocols regarding: 

  • Dealing with enquiries about preventative healthcare.
  • Your Preventative healthcare services and products including the features, benefits, and savings of the practice’s healthcare plan to clients.
  • Your practice policies surrounding insurance.
  • Triaging enquiries relating to clinical presentations. 
  • Understanding and applying the principles of fielding enquiries about prices, registering clients, in a client-focused manner.  
  • Understanding the principles of managing your appointment schedules, booking in-patient procedures, repeat prescription medication requests.
  • Understanding the basic principles of dealing with clients who are waiting.
  • Achieving a purposeful finish and follow-up after the consultation, including asking for payments and arranging follow-up appointments.
  • Communication via email and social media.
  • Handling negative  comments and complaints. 
  • Payment polices and request for credit. 

What's Next?

On completion of the Certificate in Veterinary Client Care, CertNCS(VCC), the next logical step would be to continue onto Colourful CPD's Non-Clinical Skills Diploma in Veterinary Client Care, whereby upon completion you will be entitled to use the post-nominals DipNCS(VCC), RVCCA. 

What Our Clients Say

The Silver level of Colourful CPD'S AVR Award has given me a good insight into how much a receptionist has to deal with. Sometimes we feel unimportant, however our workload is varied and needs to be done properly to ensure the smooth running of the practice. It's not until the course has been completed do you realise how many things we do as receptionists and how much we need to know. I have enjoyed the course and I am really grateful to have had such an amazing coach who gave her time to mark my work.

Purchase This Course Today

£250.00 + VAT