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Veterinary Client Care Core Standards - Farm Animal

The Core Standards in Veterinary Client Care for Farm Animals is delivered as online webinars, followed by multiple choice questions, taking approximately 5 hours to complete.

The webinars are based around the key contact times within the client journey, as well as covering the essential knowledge and skills CCA's need to know about working in equine veterinary practice. 

This course is FREE until further notice.

Please note: this course was previously the Bronze level of the Accredited Veterinary Receptionist Award.

Course Content
Learning objectives
What’s Next
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Key Information

Duration / Length 2.5 hours
Start DateAnytime
LocationOnline
Format video
Assessment Type multiple choice questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost FREE

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Course Content

The Core Standards in Veterinary Client Care for Farm Animals is suitable for those with no previous veterinary experience, providing introductory training, or can act as a refresher course for those with more experience in the role. 

On successful completion of this course, participants will be able to download their certificate of achievement. 

Learning Objectives

Upon completion of this course you will be confident about:

  • Understanding the principles of preventative healthcare services and products.
  • Understanding the basic principles and systems relating to how farm animal veterinary practices respond to and co-ordinate visits relating to ill or injured animals. 
  • Achieving a purposeful finish and follow-up after the visit and arranging follow-up appointments. 

What's Next?

On completion of Veterinary Client Care Core Standards in Farm Animals, the next logical step would be to continue onto Colourful CPD's Certificate in Veterinary Client Care in Farm Animal practice, whereby upon completion you will be:

  • Entitled to use the post-nominals CertNCS(VCC).
  • Automatically registered as a RVCCA with ANCVA.
  • This means you will be entitled to use CertNCS(VCC), RVCCA a this stage.

This course is currently being created and will be released in spring 2023. 

What Our Clients Say

There isn't much out there for farm receptionists, so it's great to finally see some CPD relevant to my role. I learnt so much from this course, despite having been in the job for some time. Look forward to moving onto the Silver level as soon as it's available! 

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