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Veterinary Client Care Core Standards - Equine

The Core Standards in Veterinary Client Care in Equine Practice is delivered as online webinars, followed by multiple choice questions, taking approximately 5 hours to complete.

The webinars are based around the key contact times within the client journey, as well as covering the essential knowledge and skills CCA's need to know about working in equine veterinary practice.

This course is FREE until further notice.

Please note: this course was previously the Bronze level of the Accredited Veterinary Receptionist Award.

Course Content
Learning objectives
What’s Next
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Key Information

Duration / Length 5 hours
Start DateAnytime
LocationOnline
Format video
Assessment Type multiple choice questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost £25.00 + VAT

Accredited by

Course Content

The Core Standards in Veterinary Client Care in Equine Practice is suitable for those with no previous veterinary experience, providing introductory training, or can act as a refresher course for those with more experience in the role. 

On successful completion of this course, participants will be able to download their certificate of achievement. 

Learning Objectives

Upon completion of this course you will be confident about:

  • Dealing with enquiries about preventative healthcare.
  • Understanding the principles of preventative healthcare services and products.
  • Understanding and explaining the difference between the 4 types of insurance policy.
  • Triaging enquiries relating to clinical presentations. 
  • Understanding and applying the principles of fielding enquiries about prices, registering clients, in a client-focused manner.  
  • Understanding the principles of managing your appointment schedules, booking in-patient procedures, repeat prescription medication requests.
  • Understanding the basic principles of dealing with clients who are waiting.
  • Achieving a purposeful finish and follow-up after the consultation, including asking for payments and arranging follow-up appointments. 

What's Next?

On completion of Veterinary Client Care Core Standards in Equine practice, the next logical step would be to continue onto Colourful CPD's Certificate in Veterinary Client Care in equine practice, whereby upon completion you will be:

  • Entitled to use the post-nominals CertNCS(VCC).
  • Automatically registered as a RVCCA with ANCVA.
  • This means you will be entitled to use CertNCS(VCC), RVCCA a this stage.

What Our Clients Say

I thoroughly enjoyed Colourful CPD's Equine Bronze award. I found it to be clear and concise whilst covering the broad spectrum of situations we can encounter on a daily basis. It was encouraging to note that, moving through the different sections, we already practice a lot of what it is being advocated, particularly from the customer service point of view. I look forward to expanding my knowledge more with the Silver Award!

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£25.00 + VAT

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