Veterinary Client Care Core Standards - Equine

The Core Standards in Veterinary Client Care in Equine Practice is delivered as online webinars, followed by multiple-choice questions, taking approximately 5 hours to complete.

The webinars are based around the key contact times within the client journey, as well as covering the essential knowledge and skills Customer Care Advisor's need to know about working in equine veterinary practice.

Please note: this course was previously the Bronze level of the Accredited Veterinary Receptionist Award.

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Course Content

Learning objectives

What’s Next

Key Information

Duration / Length	5 hours
Start Date	Anytime
Location	Online
Format	video
Assessment Type	multiple choice questions
Entry Requirements	working in veterinary practice
Author / Speaker	Brian Faulkner
Cost	£40.00 + VAT

Customer rating

Course Content

The Core Standards in Veterinary Client Care in Equine Practice is suitable for those with no previous veterinary experience, providing introductory training, or can act as a refresher course for those with more experience in the role.

On successful completion of this course, participants will be able to download their certificate of achievement.

Learning Objectives

Upon completion of this course, you will be confident about:

Dealing with enquiries about preventative healthcare.
Understanding the principles of preventative healthcare services and products.
Understanding and explaining the difference between the 4 types of insurance policies.
Triaging enquiries relating to clinical presentations.
Understanding and applying the principles of fielding enquiries about prices, registering clients, in a client-focused manner.
Understanding the principles of managing your appointment schedules, booking inpatient procedures, and repeat prescription medication requests.
Achieving a purposeful finish and follow-up after the consultation, including asking for payments and arranging follow-up appointments.

What's Next?

Browse our full range of Colourful CPD courses at www.colourfulcpd.com.

What Our Clients Say

I thoroughly enjoyed Colourful CPD's Equine Core Standards course. I found it to be clear and concise whilst covering the broad spectrum of situations we can encounter daily. It was encouraging to note that, moving through the different sections, we already practice a lot of what is being advocated, particularly from the customer service point of view. I look forward to expanding my knowledge further with the Certificate level.

Purchase This Course Today

£40.00 + VAT