The webinars look at how we can prevent frustrating behaviour using many of the day-to-day management processes that represent a 'soft' approach to learning and development. We will also cover why various personality types are better at having – and receiving – a quiet word if needed. We will look at how to have a difficult conversation but in a constructive manner and how to decide if, when, and how to escalate your approach to a more formal disciplinary process.
This course was originally delivered as a live online event in June 2021.
Learning Objectives
Upon completion of this course you will be confident about:
- Understanding the various strategies people use to cope when feeling unsettled and how to manage them effectively.
- Applying multiple 'soft' approaches to encouraging cultural concordance within your team.
- Thinking about difficult conversations within a wider learning and development process and make them feel constructive for all parties.
What's Next?
Your job role may find considering our popular Certificate in Veterinary Practice Management: CertNCS (VPM) a suitable next step in your learning and development.
What Our Clients Say
These videos have helped me in my new role as head receptionist. As someone who hasn't had any training in conflict management it has helped me address my team constructively.
