The psychology of 'Having a quiet word' with misbehaving colleagues

This course is relevant to anyone who finds the ‘people-management’ part of veterinary practice uncomfortable.
Many managers tolerate unexpected or undesired colleague behaviour for too long and allow molehills to turn into mountains which could have been resolved by ‘Having a quiet word’ earlier. At the same time we don’t want to jump down people’s throat’s for every misdemeanour; the challenge is to deal with issues proportionally – and informally.

The webinars will look at how we can prevent frustrating behaviour using many of the day-to-day management processes that represent a 'soft' approach to learning and development. We will also cover why various personality types are better at having – and receiving – a quiet word if needed. We will look at how to have a difficult conversation but in a constructive manner and how to decide if, when and how to escalate your approach to a more formal disciplinary process.

Key Information

Duration / Length 3.5 hours
Start DateAnytime
Format video
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost £49.00 + VAT

Customer rating

Course Content

This course was originally delivered as a live online event in June 2021.

Learning Objectives

Upon completion of this course you will be confident about: 

  • Understanding the various strategies people use to cope when feeling unsettled and how to manage them effectively.
  • Applying multiple 'soft' approaches to encouraging cultural concordance within your team. 
  • Thinking about difficult conversations within a wider learning and development process and make them feel constructive for all parties. 

What's Next?

How about looking at some of the management courses that we offer on our website?

What Our Clients Say

These videos have helped me in my new role as head receptionist. As someone who hasn't had any training in conflict management it has helped me address my team constructively. 

Purchase This Course Today

£49.00 + VAT