The Psychology of Confidence for Veterinary Receptionists

This course is relevant to anyone who wishes to develop their confidence and assertiveness.

The same principles apply to all roles in life and are equally as useful in helping develop your colleagues', and even your kids’, confidence as they are in developing your own.

The sessions will cover the psychology of the various types of confidence which include self-efficacy (the belief that ‘I can’) and its relationship to self-esteem – which is rooted in what we think we mean to other people and what we think they think about us.

We will begin with the things that undermine our confidence in the first place as it is essential that we understand and tackle those first if we hope to build genuine confidence instead of papering over the cracks.

Key Information

Duration / Length 3.5 hours
Start DateAnytime
Format video
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost £49.00 + VAT

Customer rating

Course Content

This course was originally delivered as a live online event in April 2021. 

Get this course and more for less than £215 per year with an individual iLearn subscription!

Learning Objectives

Upon completion of this course you will be confident about: 

  • Develop everyday confidence.
  • Learn to manage stresses.
  • Understand the various types of confidence.
  • Be aware of what undermines our confidence.
  • Awareness of resilience, what it is, and how to develop it.

What's Next?

Further information on this topic is covered in more detail in our Client Care qualifications, which you can browse and purchase via

What Our Clients Say

A fantastic course which has instilled greater confidence in my abilities as a veterinary receptionist. It was so interesting to dive deeper into the psychology behind confidence! 

Purchase This Course Today

£49.00 + VAT