The Perfect Puppy Experience for RVNs

This Perfect Puppy Experience course is aimed at veterinary nurses who deal directly with puppy owners, either in person or over the telephone, on a daily basis. It covers the entire puppy client journey from start to finish and equips nurses to confidently deliver the perfect puppy experience.

This course is supported by Adaptil Junior and Kong Veterinary Products.

Course Content

Learning objectives

What’s Next

Key Information

Duration / Length	3 hours
Start Date	Anytime
Location	Online
Format	video, written
Assessment Type	multiple choice questions
Entry Requirements	working in veterinary practice
Author / Speaker	Louise Jackson
Cost	£70.00 + VAT

Customer rating

Course Content

This course contains a total of 4 modules, covering the following:

1. Introduction

Welcome to the course
Course resources

2. Preparing for the perfect puppy chat

The overview of the puppy client journey
The role different staff play
What is a puppy chat?
When to book the puppy chat in
The registration call

3. Delivering the perfect puppy chat

Preparing the waiting room
The puppy visit
The puppy face-to-face experience
Delivering the perfect puppy chat
The importance of socialisation
Puppy to dog socialisation
The handling aspect of socialisation
The time alone aspect of socialisation
The importance of the crate
Setting up the crate
Introduction to the crate
The basics of toilet training
The fundamentals of mouthing and play biting
Child safety
Preventative healthcare and pet insurance

4. After the perfect puppy chat

After the puppy chat
What's next?

This course is hosted on behalf of Happy Hounds For Life, as part of their Puppy Friendly Practice Scheme. Click here to find out more.

Learning Objectives

Be empowered and equipped to talk confidently to puppy owners about all the essential areas of their training.
Understand every aspect of the puppy client journey.
Be clear as to what role you play in the journey.
Be able to deliver the perfect puppy experience to all new puppy clients.
Have a positive impact on the conversion of puppy owners to long-term loyal clients in the practice.
Be able to deliver an amazing Puppy Chat to new puppy owners, giving them useful information that will enable them to settle their puppy in with huge success.

What's Next?

Take your practice puppy experience to the next level by joining the Puppy Friendly Practice scheme.

What Our Clients Say

I've absolutely loved this course and feel so much more confident with all things puppy. I look forward to putting what I've learnt into practice during my nurse consults and sharing this knowledge with the team. Will definitely look into becoming a Puppy Friendly Practice too!

Purchase This Course Today

£70.00 + VAT