The Perfect Puppy Experience for Front of House Staff

The Perfect Puppy Experience course is aimed at all front-of-house staff who deal directly with puppy owners, either in person or over the telephone, on a daily basis. It covers the entire puppy client journey from start to finish and helps receptionists play their vital role in delivering the perfect puppy experience.

This course is supported by Adaptil Junior and Kong Veterinary Products.

Course Content

Learning objectives

What’s Next

Key Information

Duration / Length	2 hours
Start Date	Anytime
Location	Online
Format	video, written
Assessment Type	multiple choice questions
Entry Requirements	working in veterinary practice
Author / Speaker	Louise Jackson
Cost	£50.00 + VAT

Customer rating

Course Content

This course contains a total of 3 modules, covering the following:

Module 1: Preparation for New Puppy Clients

Overview of the Puppy Client Journey
Your Role in the Puppy Client Journey
What makes a Successful Puppy Clinic
The Registration Call

Module 2: The Puppy Visit

Preparing the Waiting Room
The Puppy Visit
After the Appointment

Module 3: Future Opportunities

The Secret to Loyal Clients
Increasing Revenue with Puppy Consumables
Adaptil for Puppies
What’s Next?

This course is hosted on behalf of Happy Hounds For Life, as part of their Puppy Friendly Practice Scheme. Click here to find out more.

Learning Objectives

To understand every aspect of the puppy client journey.
To develop the role you play in the puppy client journey to a measurable new level.
To be able to deliver the perfect puppy experience to all new puppy clients and puppies coming through your doors.
To be empowered to play your role in ensuring the Puppy Client Journey runs smoothly in your practice.
To be equipped to communicate with puppy owners effectively.
To have a positive impact on the conversion of puppy owners to long-term, loyal clients in your practice.
To gain increased work satisfaction through how you and your team approach the puppy client journey from the learnings of this unique CPD experience.
To learn about future steps you can take to further improve the puppy experience in practice.

What's Next?

Take your practice puppy experience to the next level by joining the Puppy Friendly Practice scheme.

What Our Clients Say

This course is such a valuable source of information for anyone in practice wishing to develop their puppy consults and general knowledge of all things puppy. I can't wait to start using what I've learnt and feel inspired to develop the new puppy client journey at our clinic. Thank you!

Purchase This Course Today

£50.00 + VAT