The Colourful Consultation consists of 20 webinars that cover the non-clinical skills required to conduct each of the 5 types of consultations within first opinion companion animal veterinary practice.
- The Primary Consultation
- The Follow-up Recheck Consultation
- The Long-term Medication Consultation
- The Euthanasia Consultation
- The Preventative Healthcare Consultations / vaccinations
Learning Objectives
Upon completion of this course you will be confident about how to prepare for and deliver each of the 5 most common types of veterinary consultation in first opinion practice.
Learning objectives relating to the Primary Consultation
- Understand how and why how appointment bookings are made impacts the consultation
- How to make an excellent first impression – and why this is is 'influential'
- How to recognise, understand and use “ICEBERGS”
- Tips to emphasise your sense of thoroughness during the clinical examination
- Tips to improve how clients restrain their pets during the clinical examination
- The importance of the Problem List
- Understanding the impact of uncertainty / doubt…and our tendency to allow it to turn into self-doubt
- How to and how NOT to articulate a Differential Diagnoses list
- The only 3 clinical resolution strategies that exist in first opinion practice
- How to blend consensus-based decision making with clinical reasoning
- How to discuss finances and formulate affordable care options for each client
- Creating estimates and discussing prices, charges, and encouraging payment
- The impact on follow-up compliance of handing clients back to reception post-consult
Learning objectives relating to the Follow-Up Re-check Consultation
- How to 'take command' of re-check consultations that you didn't see for the primary
- How to summarise the previous consultation succinctly
- The 4 'differential diagnoses' of the unresponsive patient
- How to 'justify' the follow-up re-check consultation fee to the client
Learning objectives relating to the Follow-Up Long Term Medical Patient Consultation
- How to 'take command' of long-term medical consultations that you haven't seen before
- How to track and summarise the patient's previous medicla status / care plan succinctly
- How to use the Monitor-Measure-Medicate approach for the 20 most common LT medical cases
Learning objectives relating to the Euthanasia Consultation
- How to take and be in command of the 'euthanasia ceremony' assertively but compasionately
- Summarising the process
- The major decisions and impact of doing / not doing: sedation? catheterisation?
- Anticipating complications
- Discussing cremation options in a sensitive manner
- Expressing condolences
Learning objectives relating to the Vaccination / Preventative Healthcare Consultation
- Using the PREVENT IT acronym to enable thoroughness / consistency
- Managing time when the client arrives with a long 'symptoms-list'
What's Next?
Why not consider a Non-Clinical Skills Certificate in Veterinary Colourful Consulting or perhaps Coaching Veterinary Consultations? Find out more and browse courses for your role at www.colourfulcpd.com.
What Our Clients Say
This course gave me the boost I needed to improve my consulting skills and has given me more
confidence when speaking to clients.
