Irish Certificate in Veterinary Practice Management: CertNCS(VPM)

This certificate is appropriate to those in Ireland who have worked in the veterinary profession before and are moving into management or those who have worked as a manager outside of the veterinary profession and now work within veterinary practice. It provides a grounding in the legal, theoretical and procedural skills that are required and is equally appropriate for individuals who have never worked in the veterinary profession before. It is also appropriate for those who may have several years’ experience in a clinical role, for whom management is a new challenge.

This course examines your understanding of the content and on completion you will be entitled to use the post-nominals CertNCS(VPM).

You will work through each module at your own pace and at the end of each module, you submit it for marking by our external examiner. It equates to a minimum of 25 hours CPD and on completion you will receive an official certificate of achievement via post. 

Key Information

Duration / Length 25 hours
Start DateAnytime
Format video, written, theory
Assessment Type multiple choice questions, reflective questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner, Ciara Reid
Cost £999.00 + VAT

Accredited by

Course Content



  • Introduction to the Veterinary Profession
  • Introduction The Colourful CPD Philosophy and the Clinical-Client journey CCJ

Module 1

CCJ 1: Pre-Clinical Stages: Marketing: (Generating Contact and Consults)

  • Regulations relating to marketing
  • Incoming Client Contact Communications
  • Outgoing Client Contact Communications
  • Retaining existing clients – Key principles and practices

Module 2

CCJ 2: Clinical Stages: Ops Management (Supporting Consultations and Operations)

  • Understanding how managers support both macro and micro clinical systems
  • Supporting Preventative Healthcare systems using PREVENT IT policies
  • Supporting Clinical Resolution systems using RESOLVE IT policies
  • Regulations relating to clinical practice

Module 3

CCJ3 Post-Clinical Stages: Financial Ops (Facilitating Payments)

  • Understanding macro (profit) versus micro (payment) financial systems
  • Anticipating Payment issues
  • Cash Reconciliation and Banking
  • Managing debtors included PHP

Module 4

Human Resources for in-practice / operations Managers

  • Regulations relating to employment and H&S
  • Recruitment
  • Induction of a new employee
  • L&D, and the role of appraisals and practice meetings
  • How to have effective learning and development conversations
  • Recruitment and when colleagues leave your employment
  • Social engagements (Christmas party, summer BBQ, other events)

Module 5

Your practice management system

  • Basic tasks
  • Role specific tasks
  • Management and analysis tasks

Module 6

Premises management

  • Regulations relating to business premises
  • Security
  • Cleanliness
  • Insurance

Module 7

Personal development and wellbeing for veterinary practice managers

  • Resilience and Positive Mental Health
  • Resilience: Purposeful thoughts
  • Resilience: Positive emotions
  • Resilience: Productive behaviours
  • Happiness
  • Confidence
  • Understanding vulnerability and Negative Mental Health
  • Stress and Anxiety
  • Exhaustion, Burnout and Compassion Fatigue

Module 8

Feedback module.

Learning Objectives

Upon completion of this course you will be confident about 

  • The Regulatory structure of the Irish Veterinary Profession.
  • The Pre-Clinical, the Clinical, and the Post-Clinical stages of the Clinical-Client journey 
  • Regulations that are relevant to veterinary practice including GDPR, Health & Safety, Employment Law, and other regulations such as The Vet Meds Regs. 
  • Macro and micro marketing strategies – including the core marketing KPIs 
  • Macro- and micro financial systems; payment reconciliation, and managing debtors.
  • Macro and Micro HR including recruitment, induction, appraisals, learning & development and social engagements.
  • Personal development and maintaining your personal wellbeing as a practice manager.

What's Next?

Browse our full range of Colourful CPD management courses at

What Our Clients Say

Super useful to have a management course that is specifically tailored to Irish laws and legislation. There's really nothing else like it on the market and it's been invaluable to me!

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£999.00 + VAT