How to be a Head Nurse

This How to be a Head Nurse course series is aimed at individuals already in a head/lead nurse position or those moving into the role. It focuses on the non-clinical skills necessary to lead and manage a team within a veterinary practice.

The course provides 4 hours of CPD and is delivered over 10 easily accessible webinars that are short enough to fit into a busy schedule. Each webinar is followed by 5 multiple-choice questions that allow the learner to test their knowledge and understanding.

Course Content

Learning objectives

What’s Next

Key Information

Duration / Length	4 hours
Start Date	Anytime
Location	Online
Format	video
Assessment Type	multiple choice questions
Entry Requirements	working in veterinary practice
Author / Speaker	Brian Faulkner, Stephanie Writer-Davies
Cost	£150.00 + VAT

Customer rating

Course Content

The 10 modules within this course cover:

Understanding Leadership and Management
Understanding Human Behaviour
Communication and Emotional Intelligence
Understanding Legislation
Practical Application of Legislation
Head Nurse Responsibilities
Recruitment
Appraisals
Dealing with Complaints
Managing Difficult Interactions

Learning Objectives

1. Understanding Leadership and Management

Recognise the difference between leadership and management
Understand how leadership and management concepts relate to the head nurse role
The importance of management engagement with nursing and the wider teams in a veterinary practice

2. Understanding Human Behaviour

To understand the principles of human behaviour
To be able to apply your knowledge of human behaviour in veterinary practice
To understand personality profiling and the benefits of NLP to veterinary team

3. Communication and Emotional Intelligence

Have a deeper understanding of how humans communicate
Know the 5 core emotions and how they transpire in veterinary practice
Develop your emotional intelligence to better communicate with clients and colleagues

4. Understanding Legislation

Have a deeper understanding of legislation in UK veterinary practices
Develop confidence in Schedule 3
Understand the Veterinary Surgeons Act and the Veterinary Medicines Regulations

5. Practical Application of Legislation

Know the practicalities of using legislation in day-to-day practice
Understand the principles of appropriate delegation under Schedule 3
Be confident in the reasons for developing protocols and how to implement them

6. Head Nurse Responsibilities

Know the typical tasks expected of a head nurse
Understand how each task relates to the team
Understand how each task relates to legislative compliance
Understand how each task relates to practice efficiency

7. Recruitment

To develop a better understanding of the recruitment and induction processes
Feel confident in how a head nurse contributes to recruiting new team members
Come away with techniques to aid you in recruiting and welcoming new staff

8. Appraisals

Recognise why appraisals are important
Understand how appraisals contribute to development goals
Be able to conduct a successful appraisal meeting

9. Dealing with Complaints

Be aware of the most common complaints in veterinary practice
Understand the primary causes for complaints
Feel confident in how to deal with clients who express dissatisfaction.

10. Managing Difficult Interactions

Awareness of what constitutes a difficult situation
How best to manage difficult interactions with colleagues
An understanding of the approach of different mindsets in a situation of this type

What's Next?

Take a look at the broad range of non-clinical CPD courses we have available on our website!

What Our Clients Say

I've recently stepped away from clinical nursing into a more admin-based head nurse role. This course gave me the confidence I needed to lead and manage my team and provided all the necessary non-clinical detail which is vital in this position and often overlooked when it comes to training. I'd highly recommend it to all nurses, whether they are already in a head nurse role or they are aspiring towards stepping up into the role, this course will help!

Purchase This Course Today

£150.00 + VAT