This course will help you develop your emotional literacy and intelligence by understanding, recognising and managing the psychology of the core emotions of fear, anger, disgust and sadness. You will learn how these manifest in veterinary practice as well as what we can do to handle them.
This course was originally delivered as a live online event in October 2020, so contains references to working conditions during the COVID-19 pandemic.
Please be aware that there is more content, theory, and application on this topic available in our client care qualifications which you can browse and purchase here.