This course is the skeleton of the Non-Clinical Certificate in veterinary nurse consulting; CertNCS(RVN Cons) but without the workshop days, course work, assessment and examination component.
As well as looking at Clinical Consulting, considering various different types of consultations and the challenges they can pose, the webinars will also explain and clarify the Legislation that controls the way that veterinary professionals work in practice. Client Satisfaction and Financial Resolution which are so important to the success of veterinary businesses are also covered, and Self-Doubt and Confidence are explored with tips being provided to reduce the former and build the latter, so helping to manage stress and improve resilience.
Each webinar is followed by a series of multiple choice questions but there is no other formal assessment.
You will not be able to use the post-nominals CertNCS(RVN Cons) by completing this course however, Colourful CPD will be able to 'Accredit this Prior Learning' (ie carry forward) should you wish to upgrade to the CertNCS(RVN Cons) which includes an additional online module as well as the work mentioned above.
You must 'Accredit this Prior Learning' within 3 years of the purchase date of this course. There will be additional fees for the extra course content as well as the examination fees to sit and be awarded the CertNCS(RVN Cons).
Completion of this course equates to 15 hours of CPD. There is no time limit on the completion of this course.
Upon completion of this course you will be confident about
The laws and regulations that control how veterinary professionals work within the UK, including The Veterinary Surgeons Act including the Schedule 3 exemption, as well as the Veterinary Medicines Regulations.
The Colourful CPD model of veterinary nurse consulting and how that is applies to the 25 most common veterinary nurse consultations in practice.
The importance of the customer service of veterinary practice, as well as why clients may react unexpectedly and recognise the different emotions and how to deal with them appropriately
The potential impact veterinary nurses have when contributing to patient care in the out-patient context.
Charging for veterinary nurse consultations
Understanding the psychology of personal confidence as well as the common , but counter-productive, strategies people use to mask low self-confidence.
How to manage common situations within veterinary practice that may trigger stress and have negative impacts on how we feel about ourselves.
Why not upgrade this CPD to our Certificate in Veterinary Nurse Consulting: CertNCS (RVN Cons).
Should you wish to 'Accredit Prior Learning' (carry forward) to upgrade this CPD to the CertNCS(RVN Cons), you must do so within 3 years of the purchase date of the 24 webinar course. There will be additional fees for the extra course content as well as the examination fees to sit and be awarded the CertNCS(RVN Cons).
Please email firstname.lastname@example.org for further information.
What Our Clients Say
I very much enjoyed this course. Even doing the job for a number of years now it still taught me a lot of new things. All the webinars were really useful and informative. Perfect for an experienced RVN wishing to boost their consulting skills!