Certificate in Veterinary Practice Management: CertNCS(VPM)

Syllabus

Introduction 

• Introduction to the Veterinary Profession
• Understanding The veterinary Surgeons Act 1966 including Schedule 3 Exemptions.
• Introduction The Colourful CPD Philosophy and the Clinical-Client journey (aka CCJ)

Module 1

CCJ 1: Pre-Clinical Stages: Marketing: (Generating Contact and Consults)

• Regulations relating to marketing
• Incoming Client Contact Communications
• Understanding and applying GDPR to veterinary practice: how and when
• Outgoing Client Contact Communications: Emails; Social; Reminder systems
• Retaining existing clients – Key principles and practices

Module 2

CCJ 2: Clinical Stages: Ops Management (Supporting Consultations and Operations)

• Understanding how managers support both macro and micro clinical systems
• Supporting Preventative Healthcare systems using PREVENT IT policies
• Running, promoting and reconciling your Preventative Healthcare Plan 
• Supporting Clinical Resolution systems using RESOLVE IT policies
• Veterinary Medicines Regulations 2013 and how this relates to the VMD/PSS Inspection Criteria for Veterinary Practices
• Other Regulations relating to clinical practice; Ionising Radiation; Clinical Waste Regs
• Overview of the RCVS Practice Standard Scheme

Module 3

CCJ3 Post-Clinical Stages: Financial Ops (Facilitating Payments)

• Understanding macro (profit) versus micro (payment systems) financial systems
• Anticipating Payment issues
• Cash Reconciliation and Banking
• Managing debtors included PHP

Module 4

Human Resources for in-practice / operations Managers

• Regulations relating to employment and H&S; “The Big Six” Regs 
• Recruitment; advertising, interviewing and selecting 
• Induction of a new employee
• L&D, and the role of appraisals and practice meetings
• How to have effective learning and development conversations
• Recruitment and when colleagues leave your employment
• Social engagements (Christmas party, summer BBQ, other events)

Module 5

IT systems and the practice management system

• Cloud Vs Server (On Premise)
• IT Officers
• PMS skills that you need to teach to others
• PMS skills that you need to be able to do (that others don't need to)
• PMS skills that you need to teach to others
• Internet
• PMS skills that you need to be able to do (that others don't need to)
• Email accounts, folders and filing systems
• Other IT systems
• IT Equipment
• The PMS
• Communications
• Backup
• Security

Module 6

Premises management

• Regulations relating to business premises
• Security
• Cleanliness
• Insurance

Module 7

Personal development, mental strength and wellbeing for veterinary practice managers

• Resilience and Positive Mental Health
• Resilience: Purposeful thoughts
• Resilience: Positive emotions
• Resilience: Productive behaviours
• Happiness
• Confidence
• Understanding vulnerability and Negative Mental Health
• Stress and Anxiety
• Exhaustion, Burnout and Compassion Fatigue

Module 8

Feedback module.