Focusing very much on the 'how' aspects of consulting the course will provide veterinary nurses with the key skills required to feel prepared for any type of consultation, ready to anticipate potential challenges and opportunities and manage these confidently.
After an initial Introductory Module which sets the groundwork for the rest of the course, students move on to look at the Legislation that affects the veterinary professions and then the all important subjects of Client Satisfaction and Wellbeing and Morale where self-doubt and confidence are explained and discussed.
The Core Clinical Module considers those consultations that many veterinary nurses might be expected to be performing in veterinary practices and after working through these webinars, students will then begin their first consultations case-log (that focuses on cases from these areas).
The Financial Resolution module considers that often difficult subject of money and students will complete this as well as the first consultations case-log before progressing to the Advanced Clinical Content module.
This Advanced Clinical Content module looks at more complex consultations that veterinary nurses can do and having completed the online course to this point the students will begin their second consultations case-log (that includes a wider range of consultation types than the first).
The Advanced Client Satisfaction module explores some of the potentially more difficult client interactions we can experience in veterinary practice and the Commercial Aspects of Nurse Consulting module which follows considers how to make ideas and plans for a veterinary nurse consulting service in practice a reality.
There will also be two Workshop Training days that must be completed:
- Confidence, Communication & Professional Responsibility
- Delegation, Direction & Legislation
Written course work is required in relation to these days.
Having completed these workshops and the online part of the course, the students will submit their second consultations case-log and any remaining course work before being invited to enter for the exam, which takes the form of a piece of written work and then a final professional conversation before being awarded the CertNCS (RVN Cons).
There is no time limit on the completion of this course.
If you need any further information or would like to receive a detailed schedule of work and course syllabus please email: nurses@colourfulcpd.com
This course is kindly sponsored by Royal Canin.
Learning Objectives
Upon completion of this course you will be confident about
The laws and regulations that control how veterinary professionals work within the UK, including The Veterinary Surgeons Act including the Schedule 3 exemption, as well as the Veterinary Medicines Regulations.
The Colourful CPD model of veterinary nurse consulting and how that is applies to the 25 most common veterinary nurse consultations in practice.
The importance of the customer service of veterinary practice, as well as why clients may react unexpectedly and recognise the different emotions and how to deal with them appropriately
The potential impact veterinary nurses have when contributing to patient care in the out-patient context.
Charging for veterinary nurse consultations
Understanding the psychology of personal confidence as well as the common , but counter-productive, strategies people use to mask low self-confidence.
How to manage common situations within veterinary practice that may trigger stress and have negative impacts on how we feel about ourselves.
What's Next?
Browse our range of non-clinical CPD for nurses at www.colourfulcpd.com/nurses/courses.
What Our Clients Say
“I really enjoyed the Certificate in Veterinary Nurse Consulting. It has helped me gain knowledge and confidence within nursing consults again and reminded me just why I love that aspect of nursing and building relationships with the clients. I’d definitely recommend this course to others either needing to refresh their skills or those just starting out!”
“Thank you for such an engaging and fulfilling certificate course. My consulting skills have improved dramatically. I always felt there was something missing in my nurse consultations but unsure what and this course helped me identify these gaps and move forward with greater confidence.”
“Thank you for creating such a valuable certificate, a must for any RVN driven to improving patient care. I will forever be grateful for studying the course, knowledge gained has created a solid, firm basis for the practices future and RVN job satisfaction.”
