The CertNCS(CVC) is structured in two halves.
The first half of the The CertNCS(CVC) focuses on the principles and practices associated with coaching the Primary Consultation. This half is structured as 3 modules focusing on coaching Clinical resolution, Client satisfaction and Financial resolution. Each of these 3 modules consists of 4 webinars covering the goals and challenges, the mindsets and knowledge, and skills required to achieve each of these outcomes during the primary consultation. Each module is followed by a series of reflective questions exploring how to coach the concepts and principles of the Colourful Consultation approach discussed in the webinars. This section finishes by asking you to complete 5 reflective survey-style case reports relating to your approach and learning journey whilst coaching veterinary colleagues during 5 primary consultations.
The second half of the CertNCS(CVC) focuses on coaching the concepts and principles associated with the remaining types of veterinary consultations;
- The follow-up
- The health check and vaccination (both primary and annual booster)
- The long-term medical check-up and re-prescription check
- The euthanasia consultation
Each section is followed by a series of reflective questions exploring how to coach the concepts and principles discussed in the webinars. This section also requires you to complete 5 reflective survey-style case reports relating to your approach and learning journey whilst coaching veterinary colleagues during each of these four types of consultation.
There is no time limit on the completion of this course.
Finally, the impact of coaching veterinary colleagues in all of the content covered in this course is greatly assisted if the vets work through Colourful CPD's Colourful Consultation course at the same time. In fact the Colourful Consultation course can be taken either as a series of webinars or as the CertNCS(AVC); a Non-Clinical Skills Certificate in Advanced Veterinary Consulting - which expands upon the webinars. Combining these 'Coach & Coachee' courses and certificates is often the best way to get the most learning and achieve longer lasting behavioural change. Colourful CPD offers 25% off either the Colourful Consultation course or its CertNCS(AVC): Non-Clinical Skills Certificate in Advanced Veterinary Consulting, if these are purchased for coachees to use alongside this coaching course. Simply email firstname.lastname@example.org to organise this discount.