Becoming Reception Team Leader: What do I need to know?

This course is relevant to anyone who wishes, or has been asked, to become the team leader of their front of house team. This can be exciting but daunting – but we know you can do it!

However, you do need to know a few things to make sure that you get off to a good start, as managing all the things that you need to think about, organise, and do whilst still serving clients and running around after the vets can be tricky. Such things include rotas, managing the diaries on the practice management system, being on top of IT, client communication, literature, resolving the cashing-up issues – and not least having to manage your colleagues with whom you used to be ‘one of them’.  

Key Information

Duration / Length 3 hours
Start DateAnytime
Format video
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost £49.00 + VAT

Customer rating

Course Content

This course was originally delivered as a live online event in November 2021, so may contain references to working conditions during the COVID-19 pandemic. 

Learning Objectives

Upon completion of this course you will be confident about: 

  • Running the front of house team.
  • The most affective ways to interact with colleagues.
  • Implementing the team rota.
  • Organising and running the PMS appointments schedule. 

What's Next?

Develop your leadership skills further by completing our Diploma in Veterinary Client Care: DipNCS (VCC). The Diploma has been designed to support experienced or senior CCA's, including those who are CCA Team Leaders, whose role requires a higher level of knowledge and responsibility. 

What Our Clients Say

This has helped me gain confidence in applying for our head receptionists role as I feel more prepared for the tasks ahead. I now have better confidence in myself to lead a team!

Purchase This Course Today

£49.00 + VAT