Accredited Veterinary Receptionist Award (Equine) Silver Level

Where the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level of Colourful CPD's Accredited Veterinary Receptionist Award helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

The Silver level of Colourful CPD's Accredited Veterinary Receptionist award can only be completed once the Bronze level has been completed. 

Key Information

Duration / Length 20 hours
Start DateAnytime
Format written, theory
Assessment Type multiple choice questions, reflective questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost Price: £250.00 + VAT

Customer rating

Accredited by

Course Content

The Silver level is delivered as 100 online worksheets which take approximately 20 hours to complete. 

Participants will assign a Coach within their practice who will verify their worksheets as they complete each section.

Once the participant has completed all the worksheets and the Coach has verified that they are satisfied with their work, the participant will be awarded the Silver Level of Colourful CPD's Accredited Veterinary Receptionist award and can progress to the final Gold level.

Learning Objectives

Upon completion of this course you will be confident about your practice's protocols regarding: 

  • Dealing with enquiries about preventative healthcare.
  • Your Preventative healthcare services and products including the features, benefits, and savings of the practice’s healthcare plan to clients.
  • Your practice policies surrounding insurance.
  • Triaging enquiries relating to clinical presentations. 
  • Understanding and applying the principles of fielding enquiries about prices, registering clients, in a client-focused manner.  
  • Understanding the principles of managing your appointment schedules, booking in-patient procedures, repeat prescription medication requests.
  • Understanding the basic principles of dealing with clients who are waiting.
  • Achieving a purposeful finish and follow-up after the consultation, including asking for payments and arranging follow-up appointments.
  • Communication via email and social media.
  • Handling negative  comments and complaints. 
  • Payment polices and request for credit. 

What's Next?

On completion of the Silver award, we would love to see you continue onto the final Gold Level of the Accredited Veterinary Receptionist Award and complete your qualification to become an Accredited Veterinary Receptionist!

What Our Clients Say

The Silver level of Colourful CPD'S AVR Award has given me a good insight into how much a receptionist has to deal with. Sometimes we feel unimportant, however our workload is varied and needs to be done properly to ensure the smooth running of the practice. It's not until the course has been completed do you realise how many things we do as receptionists and how much we need to know. I have enjoyed the course and I am really grateful to have had such an amazing coach who gave her time to mark my work.

Purchase This Course Today

Price: £250.00 + VAT

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