Accredited Veterinary Receptionist Award (Equine) Gold Level

Gold is the final level of Colourful CPD's Accredited Veterinary Receptionist award. To pass this level receptionists will demonstrate that they can apply what they have learnt in the Bronze and Silver levels. 

This requires participants to complete 5 sections based on the following topics:

  1. Bereavement and Condolences
  2. Information and Communication Technology
  3. Mental Health and Wellbeing
  4. Professional Conduct and Contribution
  5. Managing Challenging Situations

Key Information

Duration / Length 15 hours
Start DateAnytime
Format video, written, theory
Assessment Type multiple choice questions, reflective questions
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner, Steph Writer-Davies
Cost Price: £300.00 + VAT

Customer rating

Accredited by

Course Content

This takes the form of a series of reflective answers and multiple choice questions, completed online, which the student will be required to submit for marking. This takes approximately 10-15 hours to complete.

Learning Objectives

Bereavement and Condolences

  • Knowledge of the 5 core human emotions.
  • Define and understand the different stages and types of grief.
  • Awareness of the process of euthanasia in detail and possible complications that may occur during euthanasia.
  • Understand the steps involved in the euthanasia consult.
  • Understand the human animal bond and owner-pet relationships and be able to support bereaved clients.
  • How to look after yourself whilst supporting grieving clients.

Information and Communication Technology

  • Demonstrate the ability to use different methods of information technology.
  • Understand how different methods of information technology can be used to communicate effectively.
  • Apply communication and information technology in day-to-day practice.
  • Understand the basic principles of information and communication technology to ensure a prompt, polite, purposeful client experience.

Mental Health and Wellbeing

  • Define mental health and wellbeing; what causes it and what damages it.
  • Recognise the importance of mental health and wellbeing as a veterinary receptionist.
  • Understand why, when, and where it can become compromised as a veterinary receptionist.
  • Understand the spectrum of mental health and how to manage it.
  • Recognise the differences between resilience and positive mental health, and vulnerability and negative mental health. 

Guide to Conduct and Contribution

  • Knowledge of the regulatory context in which a veterinary practice operates.
  • Understand the contribution and principles expected of the veterinary profession.

Managing Challenging Situations

  • Demonstrate the application of skills learnt in Bronze and Silver levels of the Accredited Veterinary Receptionist award to cope and adapt when things don’t go to plan.
  • Understand and anticipate why clients may react and recognise the emotions that are the most likely triggers to these client reactions.
  • Define appropriate responses to the typical emotions that clients may demonstrate.
  • Understand what options, actions or behaviours would be unethical, illegal or unprofessional in any given situation. Furthermore, be able to explain why they would be inappropriate.
  • Communicate with emotional intelligence and in an ethical manner.

What's Next?

One completion of all three levels of Colourful CPD's Accredited Veterinary Receptionist award, why not consider some of Colourful CPD's other courses which you can browse via or via the courses section within your dashboard. 

What Our Clients Say

I have been a receptionist in the veterinary industry for nearly 20 years and after a while, things become second nature and it is easy to get stuck in the way you do things. Colourful CPD's Accredited Veterinary Receptionist award has helped me see things from different perspectives and I feel since doing this course I have grown within my role. When I am in tricky situations or have an upset client I take a beat and think of the course. Thank you Colourful CPD!

Purchase This Course Today

Price: £300.00 + VAT

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