Accredited Veterinary Receptionist Award (Companion Animal) Silver Level

Where the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level of Colourful CPD's Accredited Veterinary Receptionist award helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

The Silver level of Colourful CPD's Accredited Veterinary Receptionist award can only be completed once the Bronze AVR award has been completed. 


Key Information

Duration / Length 25 hours
Start DateAnytime
Format written, theory
Author / Speaker Brian Faulkner
Cost Price: £250.00 + VAT

Customer rating

Accredited by

Course Content

The Silver level is delivered as 100 online worksheets which take approximately 25 hours to complete. 

Participants will assign a ‘Coach’ within their practice who will verify their worksheets as they complete each section.

Once the participant has completed all the worksheets and the coach has verified that they are satisfied with their work, the participant will be awarded the Silver Level of Colourful CPD's Accredited Veterinary Receptionist award and can progress to the final Gold level.

Learning Objectives

Upon completion of this course you will be confident about your practice's protocols regarding: 

  • Dealing with enquiries about preventative healthcare.
  • Your Preventative healthcare services and products including the features, benefits, and savings of the practice’s healthcare plan to clients.
  • Your practice policies surrounding insurance.
  • Triaging enquiries relating to clinical presentations. 
  • Understanding and applying the principles of fielding enquiries about prices, registering clients, in a client-focused manner.  
  • Understanding the principles of managing your appointment schedules, booking in-patient procedures, repeat prescription medication requests.
  • Understanding the basic principles of dealing with clients who are waiting.
  • Achieving a purposeful finish and follow-up after the consultation, including asking for payments and arranging follow-up appointments.
  • Communication via email and social media.
  • Handling negative  comments and complaints. 
  • Payment polices and request for credit. 

What's Next?

On completion of the Silver award, we would love to see you continue onto the final Gold Level of Colourful CPD's Accredited Veterinary Receptionist Award and complete your qualification to become an Accredited Veterinary Receptionist!

What Our Clients Say

I found the whole of Colourful CPD's Silver award really good. I have been a Receptionist for nearly 15years and head Receptionist for 4 or 5 of those years and I found that the course reminded me of things that I already knew but had let slip over the years. Very enjoyable and will certainly be getting the rest of my team to complete their bronze, silver and gold awards also. Looking forward to doing my Gold award now!

Purchase This Course Today

Price: £250.00 + VAT

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