5 things that every role in veterinary practice needs to know

Every veterinary practice needs to achieve 4 outcomes:

  • Good clinical outcomes
  • Good client satisfaction outcomes
  • Good financial outcomes
  • Good team outcomes

Each of the 4 roles (vets, nurses, receptionists and management) within practice needs to contribute to these outcomes in different ways.

This session will look at 5 things that every role in veterinary practice needs to know and do in order for this to happen.

Please note: this webinar originally took place as a live event on Thursday 14th January 2021.

Key Information

Duration / Length 1 hours
Start DateAnytime
LocationOnline
Format video
Entry Requirements working in veterinary practice
Author / Speaker Brian Faulkner
Cost Price: FREE

Customer rating

Course Content

This webinar originally took place as a live event on Thursday 14th January 2021 and is hosted by TrustVet.

Learning Objectives

  • Communication: The ability to set, confirm, adjust explanations & expectations.
  • Lead with your preference – what would I do if…?
  • Understand the real nature of complaints about money.
  • Understand why a lack of ‘Vet-Client-Patient continuity’ drives clients away.
  • Leadership: The ability to navigate others through uncertainty. 

What's Next?

Why not take a look at our free “5 things relating to mental health that everyone in veterinary practice should know” course!

What Our Clients Say

I found the section about going through cost before the client reaches the reception desk really interesting. In the practice I work in the vets don't routinely call the client post op. The clients are advised to ring reception in the afternoon to find out when their animal can go home, so the receptionists have to deal with emotive clients wondering if their animal is okay as well as informing them of the bill. I think it would benefit our receptionists a lot to be in the firing line a bit less!

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