Courses for Front of House Roles working in Companion Animal Practice

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Accredited Veterinary Receptionist Award (Companion Animal) Bronze Level

The Bronze Level (Companion Animal Version) of the Accredited Veterinary Receptionist Award is delivered as online webinars, followed by multiple choice questions, taking approximately 5 hours to complete.

The webinars are based around the key contact times within the client journey, as well as covering the essential knowledge and skills veterinary receptionists need to know about working in veterinary practice. 

Author / Speaker: Brian Faulkner

Price: FREE

This course represents 5 hours of CPD. A certificate is available to download upon completion.

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Accredited Veterinary Receptionist Award (Companion Animal) Silver Level

Where the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level of Colourful CPD's Accredited Veterinary Receptionist award helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

The Silver level of Colourful CPD's Accredited Veterinary Receptionist award can only be completed once the Bronze AVR award has been completed. 

 

Author / Speaker: Brian Faulkner

Price: £250.00 + VAT

This course represents 25 hours of CPD. A certificate is available to download upon completion.

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Accredited Veterinary Receptionist Award (Companion Animal) Gold Level

The Gold level of Colourful CPD's Accredited Veterinary Receptionist Award has been designed to demonstrate that receptionists can apply what they learnt in the Bronze and Silver levels of the Accredited Veterinary Receptionist Award. 

Participants will complete 5 sections covering the following topics:

  1. Bereavement and Condolences
  2. Information and Communication Technology
  3. Mental Health and Wellbeing
  4. Guide to Conduct and Contribution
  5. Managing Challenging Situations

Author / Speaker: Brian Faulkner, Steph Writer-Davies

Price: £300.00 + VAT
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Competent Veterinary Dispenser Award

The Competent Veterinary Dispenser Award is a Colourful CPD course which has been created to ensure that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations 2011.  This is relevant as many veterinary surgeons who prescribe the veterinary medicines delegate the processes of acquiring, storing and dispensing them to non-clinical colleagues.

The course is delivered via two online webinars which takes approximately 1.5 hours to complete, followed by five multiple choice questions at the end of each webinar. 

Author / Speaker: Brian Faulkner

Price: FREE

This course represents 1.5 hours of CPD. A certificate is available to download upon completion.

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Bereavement & End of Life Support (Companion Animal)

This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.

Author / Speaker: Steph Writer-Davies

Price: £100.00 + VAT

This course represents 5 hours of CPD. A certificate is available to download upon completion.

Promoting your Preventative Healthcare Plan (Receptionists)

Preventative healthcare plans are a common, if not an essential tool required in order to achieve widespread client compliance with preventative healthcare on an ongoing basis.

Whilst most practices have some form of Preventative healthcare plan nowadays, many struggle to achieve significant rates of penetration amongst their patient base. 

This tutorial is one of a series that helps veterinary receptionists understand some of the common reasons why veterinary practices do not achieve as many signups as they would like.

Author / Speaker: Brian Faulkner

Price: £20.00 + VAT

This course represents 1 hours of CPD. A certificate is available to download upon completion.

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