Your questions about our CCA qualification updates answered…

Please can you explain the changes to me again in a nutshell?

Colourful CPD’s Accredited Veterinary Receptionist Award was historically undertaken over 3 levels; Bronze, Silver and Gold.

  1. The Bronze level is now called Core Standards in Veterinary Client Care.
  2. The Silver and Gold levels are now the Certificate in Veterinary Client Care: CertNCS (VCC). You are entitled to use the post-nominals CertNCS(VCC) upon completion of this level and you will automatically become a Registered Veterinary Client Care Advisor (RVCCA).
  3. We’ve introduced a new Diploma in Veterinary Client Care: DipNCS (VCC). You are entitled to to use the post-nominals DipNCS(VCC) upon completion of this level and you will automatically become a Registered Veterinary Client Care Advisor (RVCCA).

These changes came into effect on 1st June 2023.

Why the changes?

These changes have been made to satisfy the evolving expectations regarding the standards and accreditation of education expected by CCA’s and their employers. Brian Faulkner, FRCVS, the Founder of Colourful CPD created the Accredited Veterinary Receptionist Award in 2017 when there wasn’t a well-recognised, respected, and affordable qualification for veterinary Client Care Advisors. This course has been undertaken by more than 10,000 participants in over 20 countries around the world.

Colourful CPD felt it was appropriate to build upon the success of the Accredited Veterinary Receptionist Award and turn it into a Triple-A Credibility Rated course which assesses and accredits the credibility of 1) the Author, 2) the Accreditation process, 3) the track record of the course’s approval ratings.

This accreditation process has enabled the creation of the CertNCS(VCC) and DipNCS(VCC).

What if I’m already doing or have completed the Accredited Veterinary Receptionist Award?

I’m already doing Colourful CPD’s Bronze Level of the Accredited Veterinary Receptionist Award – what does this mean for me?

Please continue and complete the Bronze level. Once you’ve completed and passed Bronze, you will be able to move onto the Certificate in Veterinary Client Care – upon completion of which you will be entitled to to use the post-nominals CertNCS(VCC) and automatically enrolled as a Registered Veterinary Client Care Advisor.

I’m already doing Colourful CPD’s Silver Level of the Accredited Veterinary Receptionist Award – what does this mean for me?

Please continue and complete the Silver level. However, in order to be eligible to use the post-nominals CertNCS(VCC) after completing the silver award, you will need to complete a short learning and development report to satisfy ANCVA’s Accreditation and Awarding standards. Find out more about how to upgrade here.

I have already completed Colourful CPD’s Silver Level of the Accredited Veterinary Receptionist Award – what does this mean for me?

In order to be eligible to use the post-nominals CertNCS(VCC) you will simply need to complete a short learning and development report to satisfy ANCVA’s Accreditation and Awarding standards. Find out more about how to upgrade here.

Upon passing of this report you will be entitled to use the post-nominals CertNCS(VCC) and you will automatically become a Registered Veterinary Client Care Advisor and use the post-nominals CertNCS(VCCA), RVCCA.

I’m already doing Colourful CPD’s Gold Level of the Accredited Veterinary Receptionist Award – what does this mean for me?

You have a choice!

Option 1: Continue and complete the Gold level. However, in order to be eligible to use the post-nominals DipNCS(VCC) you will need to complete a learning and development report to satisfy ANCVA’s Accreditation and Awarding standards. Upon completion of this report you will be entitled to use the post-nominals DipNCS(VCC). Find out more about how to upgrade here.

Option 2: Stop your Gold level and switch to the Diploma in Veterinary Client Care. To activate this option email [email protected] and we will assign the Diploma in Veterinary Client Care to your dashboard for no extra charge.

Upon completion of either of these 2 options you will be entitled to to use the post-nominals DipNCS(VCC) as well as RVCCA if you are on the register of Registered Veterinary Client Care Advisor with ANCVA.

I have already completed Colourful CPD’s Gold Level of the Accredited Veterinary Receptionist Award – what does this mean for me?

In order to be eligible to use the post-nominals DipNCS(VCC) you will simply need to complete a short learning and development report to satisfy ANCVA’s Accreditation and Awarding standards. Find out more about how to upgrade here.

Upon completion of this report you will be entitled to to use the post-nominals DipNCS(VCC) as well as RVCCA if you are on the register of Registered Veterinary Client Care Advisor with ANCVA.

Alternatively, should you wish to enhance your skills to a higher level, we would recommend purchasing the Diploma in Veterinary Client Care. The content within the Diploma is brand new and designed to support experienced or senior CCA’s, as well as team leaders. On completion of the Diploma, you will be entitled to use the post-nominals DipNCS (VCC), RVCCA. You can learn more about the Diploma here.

I’m a Registered Veterinary Receptionist (RVR) – what does this mean for me?

If you wish to become an RVCCA and be able to use the post-nominals RVCCA you will need to complete a short learning and development report in order to upgrade your AVR award to a Non-Clinical Skills Diploma. Find out more about how to upgrade here. Upon completion of this learning and development report you will be entitled to use the post-nominals DipNCS(VCC) and RVCCA.

*IMPORTANT UPGRADE INFORMATION*

  • Upgrades from Silver to Certificate and Gold to Diploma will only be available until 31st December 2024.
  • Upgrades will be free until 31st December 2023.
  • From 1st January 2024, upgrades will be £25+VAT.

Full information about what the learning and development report involves in order to upgrade can be found here.

To upgrade your Silver Award to a CertNCS (VCC) please click here.
To upgrade your Gold Award to a DipNCS (VCC) please click here.

If you have any questions, please do not hesitate to reach out via [email protected].