Courses for Business Support Roles

Please have a look through Colourful CPD’s courses relevant to Business Support​ roles below.

These courses are aligned with the RCVS Practice Standards Scheme in terms of helping practices to meet the standards.

The psychology of 'Having a quiet word' with misbehaving colleagues

This course is relevant to anyone who finds the ‘people-management’ part of veterinary practice uncomfortable.
Many managers tolerate unexpected or undesired colleague behaviour for too long and allow molehills to turn into mountains which could have been resolved by ‘Having a quiet word’ earlier. At the same time we don’t want to jump down people’s throat’s for every misdemeanour; the challenge is to deal with issues proportionally – and informally.
The webinars will look at how we can prevent frustrating behaviour using many of the day-to-day management processes that represent a 'soft' approach to learning and development. We will also cover why various personality types are better at having – and receiving - a quiet word if needed. We will look at how to have a difficult conversation but in a constructive manner and how to decide if, when, and how to escalate your approach to a more formal disciplinary process.

Price: £49.00 + VAT

This course represents 3.5 hours of CPD. A certificate is available to download upon completion.

Getting off on the right foot in your first job

Brian still remembers his first day in practice 26 years ago! However, he wishes he had known some very simple tactics that he uses every species, every consultation, every time nowadays, that would have helped him cope with the inevitable uncertainty that we all experience in veterinary practice. 
The key to safe practice is the ability to manage this uncertainty but without coming across as too unsure - or too confident! In this webinar he will share some very simple communication tactics on how to do this.

Price: FREE

This course represents 1 hours of CPD. A certificate is available to download upon completion.

Understanding the profit and loss sheet / Pricing for profit

This course is relevant to anyone involved in the financial performance and productivity of their practice and was run as a live online event in January 2021.

The three sessions will cover all the financial aspects of managing a veterinary practice, especially how to set-up, understand and use your practice management accounts.

We will also cover the 'differential diagnoses' of high cost of sales, high staff costs and overheads. The session includes some very simple but effective pricing tactics that stemmed the haemorrhage of uncharged fees virtually overnight at Brian’s own practice.

It finishes with a simple but very useful algorithm that all practices managers should know that helps them conceptualise, diagnose and decide which specific areas they need to address, and how, should they wish to improve their practice’s financial performance.

Price: £49.00 + VAT

This course represents 3 hours of CPD. A certificate is available to download upon completion.

Veterinary Business Development Manager

This Veterinary Business Development Manager (VBDM) course is relevant to those already in or aspiring to a middle management role within a larger veterinary group.  These roles are sometimes referred to as Territory Managers or Regional Directors. 

The course has been written to cover the themes, systems and skills required to help those who may not have run or managed a practice understand how veterinary practice operates across all departments ranging from the clinical-client journey to the management office.  

Price: £350.00 + VAT

This course represents 10 hours of CPD. A certificate is available to download upon completion.


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