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The Bronze Level (Companion Animal Version) of the Accredited Veterinary Receptionist Award can be completed by BVRA members as well as non-members.
This course is free to BVRA members.
This award is delivered as eight online webinars, taking approximately 4 hours to complete.
This course represents 4.5 hours of CPD. A certificate is available to download upon completion.
The Bronze Level (Equine Version) of the Accredited Veterinary Receptionist Award can be completed by BVRA members as well as non-members.
This course is free to BVRA members.
This award is delivered as eight online webinars, taking approximately 4 hours to complete.
This course represents 4.5 hours of CPD. A certificate is available to download upon completion.
The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online. It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed.
Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered.
This course represents 20 hours of CPD. A certificate is available to download upon completion.
The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online. It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed.
Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered.
This course represents 20 hours of CPD. A certificate is available to download upon completion.
Gold is the final level of the Accredited Veterinary Receptionist award. To pass this level receptionists will demonstrate that they can apply what they have learnt in the Bronze and Silver levels.
This requires participants to complete 5 sections based on the following topics
Gold is the final level of the Accredited Veterinary Receptionist award. To pass this level receptionists will demonstrate that they can apply what they have learnt in the Bronze and Silver levels.
This requires participants to complete 5 sections based on the following topics
Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.
The course is delivered via two online webinars which takes approximately 1.5 hours to complete followed by five multiple choice questions at the end of each webinar.
This course represents 1.5 hours of CPD. A certificate is available to download upon completion.
This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.
This course represents 5 hours of CPD. A certificate is available to download upon completion.
This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.
This course represents 5 hours of CPD. A certificate is available to download upon completion.
This webinar covers stock control and the practicalities of how to conduct a stock take accurately and efficiently.
This course represents 1 hours of CPD. A certificate is available to download upon completion.
Whilst veterinary practice is often a thrilling and enjoyable environment to work in, it is also an emotionally unsettling environment. This is because delivering veterinary service and care incorporates many of the themes that lead to unsettled emotional weather, a state otherwise known as dysphoria. Like unsettled weather patterns, feelings of dysphoria are inevitable – and indeed beneficial – at least to some degree. Similarly, they can pass quickly or hang around for longer than is comfortable and even become as established as an adverse climate of compromised mental health.
This webinar is kindly sponsored by Boehringer Ingelheim and took place live in May 2021 in support of Mental Health Awareness Week (10-16th May).
This course represents 1 hours of CPD. A certificate is available to download upon completion.
This course will help you develop your emotional literacy and intelligence by understanding, recognising and managing the psychology of the core emotions of fear, anger, disgust and sadness. You will learn how these manifest in veterinary practice as well as what we can do to handle them.
This course was originally delivered as a live online event in October 2020 and is kindly sponsored by Royal Canin.
Please be aware that there is more content, theory, and application on this topic available in the Silver and Gold levels of the Accredited Veterinary Receptionist award.
This course represents 4 hours of CPD. A certificate is available to download upon completion.
We are pleased to announce that the 2020 BVRA Membership Survey Results are now available.
The results contain:
Do you know the carbon footprint of your practice? It may be more than you think… so how do we control and reduce that, and what role does reception have to play in practice sustainability? Spoiler alert – a big one!
Join Brian and Chantelle as they discuss carbon emissions within practice, how we can take control of them and the vital steps Veterinary Receptionists can take to lead the change within the team.
This course represents 1 hours of CPD. A certificate is available to download upon completion.
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