The Bronze level of the Accredited Veterinary Receptionist award is an excellent course, thank you!
I am new to working in a veterinary practice, however I have worked clinically as an AHP, and in an administrative capacity for the NHS, and due to this experience of a rigorous focus on strict working guidelines, protocols, collaboration and excellent comms, I vastly underestimated the differences and challenges I would face at my vet practice assuming the ways of working would be much the same. These courses will be an amazing tool for my team to streamline the way we think, respond, and work, improve continuity of care, safety, professionalism, communication, and most importantly customer and staff satisfaction and retention.
There is so much from this course that I will take away and, in collaboration with my practice coordinator, hopefully implement for better ways of working. It also gives me great confidence to take up your methods as they are all evidence based through your years of experience. I’m excited to start the Silver award soon. Thanks again!